Nine West Canada offers complimentary ground shipping via Canada Post on select orders, the costs & conditions are as follows:

• Free ground shipping to all provinces on orders $100+
• Orders to all provinces under $100 are subject to a ground shipping fee of $9.99
• Orders to all territories are subject to a ground shipping fee of $30, and are excluded from free shipping

Most orders are processed and shipped within 24-72 hours (excluding weekends and holidays).

We cannot be responsible for delays in Canada Post service.

Once your order ships, you will receive a shipment confirmation via email with your tracking number.  You can use this number to find out when your goods should be arriving.

International shipments

We are unable to offer service to Non-Canadian billing addresses, ship-to-addresses, ultimate destinations via forwarders or credit card issuers at this time.  Please note that other regions of the world may be serviced by a regional distributor or licensee.

Lost or stolen packages

If your package has been lost after being shipped, and you have been charged for the items, we will assist in finding or promptly replacing your purchase.

A package should be considered lost if:

•  It shows as delivered to the wrong location
•  It shows as delivered to you more than 2 business day ago
•  It is 'stuck' in the Canada system for more than 5 business days

Please contact our Customer Service team to report a lost package and assistance with logging the claim.

We will research the shipment and assist with attempting to find it, and all situations will be dealt with on a case-by-case basis. 

Please expect 3-4 business days for a representative to assist you.